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100% Satisfaction Survey
1. Please Describe the nature of your contact with Goyette Mechanical
Service Call (in need of repair)
Service Call (Regular Maintenance)
Sales Call (New Equipment Purchase)
Sales Call (Acquiring Price Information for future purchase)
Other
2. What Category did your business with Goyette fall into?
Plumbing
Heating
Cooling
Electrical
Other
3. Was the Goyette Call Center/Dispatch experience Positive and Friendly?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
4. You received a prompt response time by Goyette after your initial contact
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5. Your Goyette Technician displayed a high level of knowledge/experience
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
6. The Goyette Employee had a high level of Professionalism
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
7. After all work was complete, you had a high level of satisfaction with the job
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8. You feel you received excellent Pricing & Value delivered
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
9. How did you first hear about Goyette Mechanical?
Friend or Family Referral (word of mouth)
Advertising (TV-Radio-Print)
Yellow Pages
Saw Service Van
Repeat Customer
10. You will be happy to refer Goyette Mechanical Services to others
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
11. There are significant money saving advantages available by upgrading to High Efficient equipment, May we contact you to schedule a free, no obligation, in home savings analysis?
Yes
No
12. What category of equipment Upgrades might you be interested in? (Check all that apply)
Plumbing
Water Heater
Furnace
Air Conditioning
HVAC Security
Heat Pump
Electrical Installation/Upgrades
Electrical Efficiency
Generator Systems
Geo-Thermal
Air Purification/Quality
13. Regular Maintenance of existing equipment will increase efficiency and prolong equipment life. May we send you information about our money saving Maintenance Service Plans?
Yes
No
